CLASSY PARTIES TERMS AND CONDITIONS OF HIRE 2024
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GENERAL
The ‘Company’ is Classy Parties The ‘Hirer’ is any person or company who hires or has agreed to hire Goods from the Company. ‘Goods or equipment’ means goods provided by the Company in accordance with the Company’s standard Terms and Conditions of Hire.
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ACCEPTANCE OF CONDITIONS
The customer’s acceptance of goods on hire implies acceptance to our Terms and Conditions of Hire by payment of the order, as detailed below.
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RETENTION OF TITLE
All goods remain the absolute property of the Company and the customer undertakes not to sell, offer to sell, assign charge, pledge to underlet, lend or otherwise deal with the products unless otherwise agreed by the Company.
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BOOKING
There is a minimum spend for DIY collection and return from our studio
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The Studio
12 Gill Way,
Selsey, Chichester,
West Sussex
PO20 0EX
Minimum Spend = £50.00
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The hire period is for a maximum of 5 days, (included in the hire price) this includes the day of collection and the day of return to be mutually agreed between the Hirer and Classy Parties.
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All items, unless otherwise stated, can be collected, and returned, free of charge.
If you require items to be delivered, we will need to check our availability and send you a quotation for this service. The price will depend on the location of the venue and the size of your booking, you will be given the total price, in full, before your order is placed.
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PAYMENTS
A 50% reservation fee is required to reserve your booking.
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NON-REFUNDABLE DEPOSIT
An invoice will be emailed to you for the non-refundable 50% deposit, which is required to secure bookings. You can make a secure online payment, with a credit/debit card, via our website. Once your payment for the 50% deposit is received your booking is secured.
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FINAL BALANCE
The final 50% balance is due 4 weeks before your collection/delivery date, an invoice will be sent to you for the final balance, you can make a secure online payment with a credit/debit card, via our website.
All bookings to the value of our minimum charge, £50.00, or for bookings that are made less than 4 weeks in advance, will need to be paid in full at the time of booking.
The Hirer is responsible for ensuring that all payments have been received by Classy Parties
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SECURITY DEPOSIT
A security deposit is required for all bookings in the event that any hired items are lost, damaged or unreturned.
The value of the security deposit will be based on the value of your order and the items you are hiring. The maximum amount for the security deposit is £250 per order, we will calculate the amount for each booking and this will be clearly stated on your quotation.
This payment is required, along with your final payment, 4 weeks ahead of your booking date.
You will be sent an invoice with an online payment link where you can pay by credit or debit card. All money will be held in our secure, online payment system and returned within 14 days of your event once all items are safely returned, counted and checked for damages.
Any losses or damages will be communicated to the Hirer, an invoice will be issued and the amount will be deducted from the security deposit. No payments will be taken without notifying the Hirer.
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Substitute items will not be accepted, and all damaged goods remain the property of Classy Parties and should therefore be returned.
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CONTRACT WITH THE HIRER
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The contract between Classy Parties and the Hirer comes into existence upon acceptance of the order i.e. when the non-refundable 50% deposit of the total payment has been received.
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The Hirer takes full responsibility for the goods under these terms and conditions. Classy Parties reserves the right to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies.
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HIRING OF GOODS
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HIRED GOODS
All hired goods are and remain the property of Classy Parties.
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HIRE PERIOD
The hire period for collection and returns shall be for a maximum five-day period (included in the hire price) to include the day of collection and the day of the return, to be mutually agreed by Classy Parties and the Hirer. All items will be cleaned, checked, and packed by Classy Parties before collection/delivery.
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SIGNING FOR ITEMS
The Hirer or an appointed representative will be required to check and sign for goods at the time of delivery or collection. If nobody is available, we will sign them off for you. Any discrepancies or missing items must be communicated to Classy Parties immediately, within a maximum time frame of 24 hours. Please check your order at your earliest convenience. If we have not received notification of any discrepancies, missing or damaged items, within 24 hours from delivery/collection, the Hirer will be exempt from any credit/refund.
You can contact our team at classyparties4hire@gmail.com or call us on 07834 490691
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COLLECTIONS
If you choose to collect hired items from Classy Parties, set up and return the items yourself, all rented items including accessories and small parts must be cleaned, if necessary, and placed back into the original containers and packaging.
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RETURNS
If items are collected from Classy Parties by the Hirer, they must be returned on the date agreed. There will be an additional fee for late returns for each day hired items are overdue. The Hirer will be charged a further full rental charge each day the items are late. If items are not returned within three days and we are unable to contact the Hirer, replacement fees will be calculated by Classy Parties and deducted from the Hirer’s credit or debit card. Replacement fees are available on request.
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DELIVERIES
Delivery and collection fees will depend upon the location of the venue and the size of the order. Deliveries and collections will be made in person by Classy Parties unless otherwise agreed.
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INSTALLATION & SETTING UP ITEMS
Certain items are not available to be collected from our premises and will only be offered as part of an installation and delivery service by Classy Parties, these items will be clearly stated on our website.
REFUSED ITEMS
It is the Hirer’s responsibility to ensure that the venue has been notified of any hired items we will be delivering and/or setting up. If a venue refuses to allow us to deliver or install any items, no refund will be given. If possible please let us know the full name of the person/representative who will be at the venue to receive items.
SETTING UP TABLES
If we are setting up items on tables, we will require the tables to be in place with the table linen already laid, alternatively, with prior agreement from the venue, we can deliver the items to be stored in a safe place, ready for the Hirer or the venue to dress the tables.
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COLLECTION FROM YOUR VENUE
All items must be stored together in one place, in the same condition and packaging supplied. They must be ready for collection, on the agreed date and time. Any flowers or decorations that don’t belong to Classy Parties must be removed prior to collection.
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DELIVERY TIME FRAME
If Classy Parties chooses to deliver or collect hire items on the day before or after the date of the event, the hirer will only pay for one days hire i.e. the day of the event. There may be extra charges if your event is taking place over 2 or more days, but they will be clearly stated on the quotation.
STARLIGHT BACKDROP
The backdrop is delivery and installation only. We include free set up delivery and collection within a 10 mile radius of Chichester. For venues outside this area an additional fee for this service will be added and clearly stated on your quotation. Once installed the backdrop cannot be moved to a different part of the venue, so please consider where you would like it to be set up and give us clear instructions ahead of delivery. Please liaise with the venue as well, so there are no miscommunications on the day.
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BACKDROP LIGHTS
A controller, as well as a mobile phone with a pre-installed App, and a manual, for the operation of the backdrop lights will be supplied on delivery.
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We will require power for the operation of the lights, please check if there is a power socket in close proximity of where you would like us to install the backdrop, ideally on a wall directly behind the area we are setting up in. If no power sockets are available, or the plug sockets are too far away, we have a commercial power pack, please let us know if this is required ahead of delivery.
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The small backdrop consists of 1 x 3x3m LED lights with 1 remote control and the large backdrop consists of 2 x 3x3m sets of LED lights with 2 remote controls. We also supply a mobile phone with all rentals which is installed with a LED LAMP DMX App. and an easy to follow instruction manual. Using the mobile phone with the App gives you more programming options for colours, modes (the combination of lights and light patterns)
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We strongly recommend using the App for the large backdrop, it insures that the lights are working in sync, when you want to change the mode or colour of the lights, they will change simultaneously. For both size backdrops the use of the App. also gives you more programming options. Endless colour combinations and over 200 modes as well as more control of the speed and brightness of the lights.
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You also have the option of voice or music settings. Voice settings will pick up sound and beats from your band or DJ while music settings require you to use your own mobile phone. For music settings you will need to download the LED LAMP DMX App on your own mobile phone (details and QR code in the instruction manual) you can then take control of the lights, and sound. The music needs to be played on your phone via the App from your music downloads. This is an optional extra, just use the voice option on the phone provided and let your band or DJ take control of the playlist, or just choice a mode and let the lights do their own thing.
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For weddings we usually install the backdrop with the lights set to constant white lights, ready for you to change them to party mode in the evening. If you have any special requests for the initial set up, e.g. a certain colour or mode please let us know ahead of delivery and set up and we will be happy to oblige.
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ELECTRONIC EQUIPMENT
All electronic equipment and lights are tested before collection or delivery, we are not responsible for any electrical faults at the venue, the misreading or misinterpretation of instructions, or incorrect usage by the Hirer/Venue. Should our equipment fail and is proven faulty on return to our premises, a full refund or compensation, will be issued for the failed element of the booking.
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CHAIR DÉCOR
If we are delivering and installing chair décor. All chairs need to be unstacked and laid out ready to dress. This needs to be arranged with the venue before our arrival. We will only dress chairs that have been laid out for us, so please ensure the venue has the correct amount. When ordering chair covers, please remember to include any ceremonial chairs along with any extra chairs the venue may use to make the rows look even. Please double check how many chairs the venue is actually going to use.
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RESPONSIBILITY FOR HIRE ITEMS
The Hirer shall be solely responsible for all hired goods and must insure all items are kept in good order from the time of collection or delivery until they are back in the possession of Classy Parties. The reception/event, venue/hotel or any other third party or representative will not be held responsible. Therefore, agreement of a good provision of storage must be made and organised directly with the venue or any third party involved.
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DAMAGE TO PERSONS OR PROPERTY
Classy Parties will not be responsible for injury or damage to persons or property, howsoever sustained, arising from any hired goods from Classy Parties.
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CANCELLATIONS
In the event of a cancelled booking, a cancellation charge will be levied by Classy Parties, at 50% of the total value of the order (i.e. the 50% non-refundable deposit paid at the time you made your booking).
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If a booking is cancelled more than 4 weeks before the collection/delivery date, no more is payable, if a booking is cancelled within 4 weeks of the collection/delivery date the full remaining balance is payable.
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If your event is cancelled due to government guidance, cancellation by your venue, for compassionate reasons or unforeseen circumstances we will transfer your booking and the 50% non-refundable deposit to a future date, providing it is within 6 months of your original booking, this will be subject to our availability. We are unable to refund the 50% non-refundable deposit if we are unable to reschedule your booking.
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NON RETURNS
The Hirer will pay for any non-returns, damaged goods, or breakages. Classy Parties will send a replacement invoice to the Hirer and the amount will be deducted from the credit/debit card. Standard laundering and cleaning are included in the price of the hired goods. However, if Classy Parties finds permanent damage through mistreatment has been caused to hired goods for example, breakages, cracks or chips to glassware, rips, cigarette burns, candle wax, excessive food, and drink stains etc. the hirer will be expected to pay for the damages.
Replacement charges for all hired goods are available upon request by the Hirer. Replacement invoices will be issued within 14 days after the hire period.
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CLEANING FEES
All hire items must be returned in the same condition as they were collected. While we allow for general wear and tear, if any items are returned excessively dirty or soiled, an invoice will be sent to the Hirer and a cleaning fee of 25% of the hire price of the item(s), will be deducted from your credit/debit card. We DO NOT allow the use of real candles in any of our hire items, due to the excess cleaning required. LED battery operated candles are included in many of our hire items or can be supplied, at your request, for an additional cost.
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MAGICAL FLOATING CANDLES ARE FOR PURCHASE ONLY
It is the responsibility of the Hirer to provide the vegetable/sunflower oil needed in the use of floating candles and to ensure that any remaining oil is disposed of appropriately and responsibly. Floats and wicks need to be removed, the remaining oil can be absorbed with paper towels and placed in a bin bag, which can be disposed of in the general waste. Oil should NOT be added to drains because of the risk of blockages. Please liaise with your venue to make the necessary disposal arrangements.​
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LED FLOATING CANDLES ARE AVAILABLE TO HIRE
They come with new batteries and automatically light up when placed in water.
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SUBSTITUTIONS
We reserve the right to substitute an item for an alternative design, i.e. if breakages, damages, delayed returns, non-returns or lost items have occurred during a previous hire. Any necessary substitutions will be communicated to the hirer as soon as we become aware. We will liaise with you to find an agreeable replacement. The hirer has the right to refuse substitute items and request a full refund.
Classy Parties
The Studio
12 Gill Way
Selsey
West Sussex
PO20 0EX
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07834 490691